Terms & Conditions

Last updated: 09/06/2026

These Terms & Conditions apply to all purchases made through the website of LOUARI. By using our website and placing an order, you agree to the terms outlined below.

If you have any questions, you can contact us at info@louarimilaan.com.

1. Applicability

By placing an order with LOUARI, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

These policies form part of the agreement between you and LOUARI.

2. Product Information

At LOUARI, we do our best to present all products as accurately and clearly as possible.

However, please note:

  • Colours may vary slightly depending on screen settings and device display
  • Minor differences in appearance may occur
  • Typing errors, pricing errors, or other unintentional inaccuracies may occasionally happen
  • No rights can be derived from obvious mistakes or incorrect information displayed on the website

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Orders and Payment

Orders are only processed after full payment has been received.

Available payment methods may vary depending on your location and device. Customers are responsible for checking which payment options are available to them at checkout.

By placing an order, you confirm that:

  • all information provided is accurate and complete
  • you are authorised to use the selected payment method
  • you agree to pay the full amount shown at checkout

If payment is declined or flagged as suspicious, LOUARI reserves the right to delay, reject, or cancel the order.

4. Processing and Delivery

Estimated processing time: 1 to 3 business days
Estimated shipping time after dispatch: 1 to 7 business days, depending on destination

Some products may be shipped directly from our supplier, including from locations such as China. As a result, customs duties, import taxes, or local charges may apply depending on your country.

Please note:

  • all shipping and delivery times are estimated
  • delays caused by busy periods, holidays, customs procedures, carrier issues, or other circumstances beyond our control do not automatically give the right to cancellation or refund
  • delivery times may vary depending on destination and logistics conditions

We always aim to keep our customers informed as clearly as possible throughout the order process.

5. Returns and Cancellations

Please refer to our separate Return Policy for full details regarding returns, eligibility, and conditions.

Important points include:

  • Orders cannot be cancelled once they have been placed and entered processing
  • A refund or chargeback may not be opened before the item has been received
  • Any return must first be requested and approved according to our Return Policy

If you have a concern about your order, we kindly ask that you contact us first at info@louarimilaan.com so we can help resolve the issue directly.

6. Liability

LOUARI is not responsible for loss, delay, or damage during shipping if the tracking information shows that the package has been delivered to the address provided by the customer.

Our liability is in all cases limited to a maximum of the purchase price of the relevant item.

Customers are responsible for ensuring that all delivery details entered at checkout are correct. We cannot be held responsible for failed deliveries caused by incorrect, incomplete, or outdated shipping information.

7. Intellectual Property

All content on the LOUARI website, including but not limited to:

  • text
  • product descriptions
  • images
  • branding
  • logos
  • design elements
  • website layout

is the property of LOUARI and may not be copied, reproduced, distributed, or used without prior written permission.

Any unauthorised use of our intellectual property is strictly prohibited.

8. Complaints Procedure

If you have a complaint, you may contact us in writing at info@louarimilaan.com.

We aim to respond to all complaints within 5 business days.

If your complaint relates to product quality, size, condition, or another product-related issue, please include:

  • your order number
  • a clear explanation of the issue
  • clear photos showing the problem

This helps us assess the matter properly and offer the most suitable solution as quickly as possible.

9. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands, unless mandatory law in your country of residence provides otherwise.

Any disputes arising from these Terms & Conditions shall be submitted to the competent court in accordance with applicable law.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact:

LOUARI
Email: info@louarimilaan.com